Starting your own home

delivery service

Date : Thursday 16th April 2020

Time : Mauritius time: 14:00 hrs

Duration: 1 hour

Panelists :

Alexis Harel, General Manager, Grays Limited



BSc (Bus Admin – Accounting) USA

Managing Director of Grays Inc, Executive Director of Terra Mauricia Ltd.

Having started a career in auditing with De Chazal du Mee (Chartered Accountants), Alexis then occupied managerial positions in the Industrial sector and started the first PBO company before joining Grays as Commercial Executive in 1992.

He also holds directorship in the following listed companies:


  • Terra Mauricia Ltd
  • United Docks Ltd
Patrice Maury, Chief Executive Officer, Celero Group

Patrice Maury is the Chief Executive Officer of the Celero Group which he co-founded in 2009. Celero is a logistics and shipping agency group operating in Mauritius and Madagascar.

A native Mauritian, Patrice started his career in a local conglomerate where he headed their Express Courier Division. He subsequently joined another listed conglomerate in Mauritius , where he headed a freight forwarding division.

There he also launched the franchised operations of the leading International Express Courier company and headed their operations in Mauritius as well as the surrounding Indian Ocean islands.

Patrice is an active member of various associations, including the Freight Forwarding Association, the Association of Shipping Agents, the Mauritius Export Association and is a fellow member of the Mauritius Institute of Directors .

Stephanie Ng Tseung-Yue, Head of Cards, MCB

Stephanie has over 15 years of experience in the financial services industry.

In her current position as the Head of Cards at The Mauritius Commercial Bank Ltd, she develops innovative customer-centric payment solutions and interacts with internal and external stakeholders to enable a cashless economy.

Prior to joining The Mauritius Commercial Bank Ltd, Mrs. Ng Tseung spent six years with HSBC and three years at DCDM’s marketing research unit.

She holds a ‘Maitrise de Gestion’ from the University of Paris IX Dauphine and an Executive MBA with HEC Paris.

Consulting Expert : Richard Wooding, Director, Matrix-8

Moderator : Sanjeev Ghurburrun, Director, Geroudis Limited

Through the lockdown and reasonably foreseeable future for 2020, businesses are analyzing how consumer behavior is changing. Consumers are scared and less inclined to visit multiple outlets to do their shopping. Supermarket customer experience during the lockdown has been characterized by fear and necessity.

This is pushing several FMCG companies to consider home delivery systems as a new channel for distribution and retail rather than just relying upon the traditional channels of retail.

Although surprising, other retailers, such as clothing stores, seem oblivious to the fact that their customers will be similarly affected, and rent monies are better used to develop these online shops now. Indeed, it seems sensible that any retail currently operating from a physical shop will follow the trend to set up a home delivery system.

The webinar seeks to provide clarity around some of the issues which businesses and entrepreneurs are expected to face when they start off on this venture. The main ones are:

  • Creating the IT platform or order capture system
  • Finding and using a payment system (and funding)
  • Creating or partnering with a logistics system
  • Creating the customer experience and
  • Managing the new channel


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Important Note: 

All the webinars are held at 2 pm on the day mentioned. 

We shall give priority to companies and persons working in the relevant industry or consultants to that industry.

Please do share with us your views and suggestions. We do not boast to having all the solutions, but we have our expertise, and would like you to join us to share yours.

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Suggested Reading

8 considerations to Start a Home Delivery Service

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How Alibaba survived the SARS epidemic in 2003

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Our agenda of forthcoming webinars:

  • Tuesday 21st April 2020 – OFFSHORE INDUSTRY
  • Thursday 23rd April 2020 RETAIL
  • Friday 1st May 2020 – GENERAL ECONOMIC RECOVERY
  • Saturday – 2nd May 2020 – DEBT RECOVERY AND MANAGEMENT

Have questions? Our team is here to help. Call (+230) 2103838 – Monday to Friday from 8:30 am to 5 pm MUT.

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